FAQ

How do I register with Valtellina.in?

Creating an account with Valtellina.in is easy and takes only a few minutes. Please click on 'Create an Account', which is located on the top of the website. Fill in your details as requested and Click 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

How can I change my password?

If you forget your password, a link on the Login Page will help you reset your password.

How do i know my order has been Confirmed?

Once your payment has been successfully made, your order is processed internally (and immediately). We will send a confirmation mail for your order, to the email address associated with your  order/account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Are your Prices lowest?

Yes. We manufacture our products and thus can offer the lowest prices since there are no middlemen.


Do you sell Products to individual customers?

Yes. We sell our products to individual customers and also to wholesalers. We also cater to those clients who require a particular customized product in bulk.

 Will we get the same prodct what we see?

Yes what you see is what you get. But the colour of the product can be slightly varied from the product image in some cases although we try to keep the image as close as possible to actual product colour.

How are goods packaged?

We use professional packaging to pack and crate your consignment appropriately.

What is COD?

Cash-on-Delivery (C-o-D) is an alternate method of purchasing from us, other than Online (By Credit/Debit card and Netbanking) and Cheque/DD/Money Order. In the C-o-D payment terms or C-o-D service, you pay at the time of the actual delivery, rather than paying in advance.

 How do I pay using Credit/Debit Card and is it safe?

Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Valtellina.in and our trusted payment gateways use SSL encryption technology to protect your card information.

How can I use the vouchers?
Vouchers are specific promotions we may run allowing you to get additional discounting benefits on your purchasing. These are based on your spending on our portal valtellina.in which allows us to give back to you both either discounting or cash back. Upon application of these in your future purchases, you will receive additional discounting or reduced amounts payable. Please key in the voucher code in your shopping cart before proceeding with payment to avail of the benefits.

How to redeem Coupon?

Start shopping on Valtellin.in.Once you've selected an item(s) to purchase, proceed to the checkout page. Enter the redemption code at checkout.Your Coupon code will be applied.